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Frequently Asked Questions
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There were 19 articles found in this category:
 What if I need to return an item?
Returns and exchanges are available for orders shipped within the United States. Items can be returned or exchanged within 10 days of your order shipment. Damaged and defective products can be returned or exchanged for free. Shipping charges for returns or exchanges of unwanted items cannot be ...
- Do you have products for sex toy parties?
Absolutely, we have products for all of your sex toy party needs! Please visit our product pages for our Sex Party Kits and More!
- I love promos and discounts, how can I get some?
Become a member of our site for free. Hang out with us from time to time and we will gladly send some discounts your way!
- Are these products safe?
They are safe if used properly. However, are not responsible for any physical harm caused by any of the products sold herein.
- A product in my order is out of stock, now what?
If an item in your order is no longer in stock when we process your order, you will be notified and you will have a chance to cancel your order, wait until the item becomes available, or choose a similar item.
- Do you refund shipping charges?
We refund shipping charges if, we ship the wrong product or if it is defective or damaged by the carrier. We will not charge you for shipping on replacement goods. Shipping is always free on orders of $50 or more.
- I haven't received my refund yet, when should it show up on my bill?
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days.
- What about returns and refunds?
Please check out our Return Policy policy.
- Do you ship internationally?
Not at this time. Please review our Shipping Policy.
- Can I ship to an address that isn't mine?
Not at this time. All orders must ship to your billing address.
- I haven't received my order...
Login to your account and check the status of your order. All shipped orders will be reported as "Shipped". If it doesn't say shipped, send us a support ticket. If it does and it's been longer than 14 days, please send us a support ticket.
- What about colors and sizes?
Good Question. *Smile* Some of our products have different sizes and colors available. We have gone through and added product options that will allow you to choose which size and color you would like for those items. If there are no sizes or color choice options it means that item only comes in ...
- Will I get a tracking number?
Yes. Once your order has been shipped, a tracking number will be added to your order details. You can check for this number by logging into your account and viewing your order.
- What shipping methods do you use?
We Ship via UPS, USPS, or in some cases Fedex. Orders for products are processed within 48 hours. Orders usually shipped within 2-3 business days. Orders can take up to 2 weeks to arrive to your door. Your order is processed in the order it was placed. Out of stock items may take additional ...
- I didn't receive a confirmation email, Why?
Some e-mail services do not accept our emails from sites selling adult items. Also check to make sure our e-mails do not end up in your "bulk" or "trash" folders. Do send us a support ticket to inquire about your order.
- How do I cancel my order?
Cancellations must be placed within 24 hours of ordering. To cancel an order, Please send a support ticket to our cancellation department.
- Can I pay with Paypal?
Yes. Paypal is the only payment method we offer. However, you do not need a PayPal account to purchase from us and you can still use your Visa, Mastercard, Discover, Debit cards, etc.
- Will anyone know what's in my package and what will be on my bill?
No one but StrawberryWonderKiss.com and yourself. And we promise we won't tell anyone. *Smile* The charge will show up under the title 'TW ENTERP'
- What happens when I place an order?
We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used to respond to any inquiries regarding orders or products and to comply w ...
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